Shipping / FAQ
A few simple answers
Do I need to purchase additional supplies to complete my paint by numbers or diamond painting kit?
Nope! Our kits include everything you need to complete your artistic project.
With our paint by numbers kits, you’ll receive:
And with our 5D diamond painting kits, you’ll receive:
- Tray for organization
What if I want extra supplies?
Even though our kits contain everything you’ll need for your painting, you can purchase extras on our site’s “Accessories” page. We offer extra diamonds, diamond pens, canvas frames, and more! If you happen to run out of paint or your paints have dried, please contact us and we will see what can be done.
What are the canvases made of?
Our canvases are a blend of cotton, linen, and polyester.
What types of paints come in the paint by number kits?
You’ll get beautiful acrylic paints in a variety of colors in your kit. If acrylic paint gets on your skin or in your eyes, it can be toxic. Be careful when using the paint and always keep your paints out of reach of young children. These paints dry quickly, so always put the lids back on when you’re not using them.
What if I don’t see a design that I like?
You’re in luck! We offer custom paint by numbers and diamond paintings. All you have to do is upload the image you would like on your canvas to our website. We’ll make it into a personalized paint by numbers or diamond painting map! This makes a great gift or piece of home décor.
What sizes do the paintings come in?
This depends on which paint by numbers or diamond painting kit you want to purchase. We provide several size options for each design. Just check the drop-down bar under “size” on the kit you want to purchase.
What’s the age range for these products?
Paint by numbers and diamond paintings aren’t just for children. They’re for all ages. Adults love completing them too!
My canvas is wrinkled, is there anything that can be done?
If your receive your paint by numbers kit and the canvas is wrinkled, don't worry that happens sometimes because it needs to be rolled when shipped. Its easily fixed by ironing. If you are unsure how to do it you can contact us for help.
My painting does not look like the image on your website, why?
We cant promise the finished painting will look exactly like the images on our website, thats becouse all monitors show colors a bit different. And also becouse every painting is handpainted, every painter will paint a different looking painting. The images on website are the images used to create the painting kits so there will be differences.
How long before i receive my order?
We normally send every order in 1-5 working days, below are the shipping times that differ based on the destination country. If you can't find your country here, you can contact us about the shipping time.
USA: 9 - 20 days
Canada: 12 - 20 days
Europe: 15 - 25 days
Australia: 12 - 20 days
New Zealand: 12-20 days
Spain: 8-20 days
France: 8-20 days
Netherlands: 8-20 days
South Africa: 30-60 days
All Others: Between 20 - 35 days
Why have I only received part of my order?
We’re sorry for the inconvenience. If you placed a bigger order, it might come in multiple packages due to weight restrictions.
Where do the kits come from?
We ship them from China.
How much does shipping cost?
We charge $7.50 (U.S.). If your order is over $25 (U.S.), you qualify for free shipping.
Do you ship all over the world?
Yes, we ship to a total of 241 countries.
Do i have to pay taxes or custom fees?
We are confident that there will be no customs fees. However, we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers' responsibility to pay the balance.
What if I want to return my kit?
You have 30 days to return your product if you’re not satisfied. We encourage you to email us directly on our website, so that we may resolve your issue with your order.
Can i make changes to my order?
We usually ship in 24 hours so we can't guarantee changes are possible. Please contact us as soon as possible if you wish to make changes and we will see what can be done.
What if i received broken items?
If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via the 'Contact' page on our website. We will do our best to find the best solution available.
What payment methods do you offer?
We accept most credit cards and PayPal.
Is your site secure?
We process payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously. All payments are verified by Stripe to prevent fraud. Our website is hosted on Shopify, you can read about their security here. https://www.shopify.com/pci-compliant